Black Box Thinking

Just read this... It is a really good combination of the two areas of my work life... Training/coaching managers and running fear of flying courses.

The book I am recommending is called, 'Black Box Thinking, the surprising truth about success.'  Matthew Syed.

It contains some of the key lessons that we have learned from commercial aviation.  Lessons that have been paid with the highest price of all you might say. However, this book applies the approach that we take for granted in commercial aviation and says, 'What if we used this in other businesses?' 

In commercial aviation, when something goes wrong, we learn from it. As a result of accidents and incidents, flying is the safest form of transport.  Accidents have led to such innovations as human factors training for pilots and crew to make sure they communicate more effectively. It has led to a no blame culture when it comes to safety reporting.  It is okay to say, 'I made a mistake.'  This book will make you think about your own workplaces and if you are a manager or trainer, it could be invaluable to you. (I am not on commission!)

 
 



'Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail.'