How to receive feedback - The L.E.A.R.N. model

This blog is dedicated to a model for you to learn from feedback.  This is important as most of us at some time in our lives have received feedback...  Sometimes, it is painful to hear and hard to accept.

This simple model is designed to help you or, to guide others that you are giving feedback to...(in other words, to help them to hear it.)  The better tips for delivery were in previous blog around the B.I.D. model.

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Today's model is called L.E.A.R.N.

Listen to what they are saying and stay calm - don't interrupt.

Evidence - you have a right for Examples to Explain what you said or did.

Acknowledge that you have heard. You do not have to Accept it as the complete truth as yet and this buys you some time to reflect on what has been said to you.

Respond not react.  Say something like, 'thanks for taking the time for this, I will have a good think about this...' Or,  if you accept the feedback as fair, valid and something you can do something about move onto 'N'

Next I will change that behaviour...Now I will go away and come back with an action plan around this...Next I will do more of that ...less of that...etc

That is it.  Hope you found it helpful...?

Take care,
Paul